D-ship Guarantee Frequently Asked Questions
What is D-ship Guarantee?

D-ship Guarantee is an optional package protection service that covers your order from the moment it leaves our warehouse to the moment it reaches your hands. For a small fee at checkout, you’re protected against common shipping issues like loss, damage, and delivery errors without the usual hassle.

What does D-ship Guarantee cover?

D-ship Guarantee provides protection for:

• Lost packages: If your order never arrives
• Damaged items: Arrives broken, crushed, or unusable
• Missing items: Something from your order didn’t show up
• Wrong items: You received the wrong product
• Return to sender issues: Carrier sends your package back unexpectedly
• Carrier mistakes: Delays, mis-scans, or routing errors

If something goes sideways, we step in and fix it.

 

What does it NOT cover?

While D-ship Guarantee covers most shipping issues, it does not apply to:

• Incorrect shipping addresses entered at checkout
  
• Orders where delivery instructions were not followed (e.g., safe drop requests)
• Claims made outside the eligible reporting window (Within 5–7 days of “Delivered” status)

How do I file a claim?

It’s simple:

• Contact our support team
• Provide your order number and a quick description of the issue
• Add photos if there’s damage (if applicable)

Our team will review your claim and get back to you quickly no jumping through hoops.

 

How long do I have to report an issue?

• Lost packages: Within 5–7 days of “Delivered” status
• Damaged or incorrect items: Within 7 days of delivery

The sooner you reach out, the faster we can resolve it.

 

What happens after I submit a claim?

Once your claim is approved, we’ll offer a resolution such as:

• Replacement shipment (most common)
• Store credit
• Refund (in select cases)

We prioritize getting you your product as quickly as possible.

 

How fast is the resolution process?

We aim to review and respond to claims within 1–2 business days. Many issues are resolved even faster.

 

Do I need to contact the shipping carrier first?

Nope that’s the whole point. With D-ship Guarantee, you deal directly with us, not the carrier. We handle the back-and-forth so you don’t have to.

 

Is D-ship Guarantee worth it?

Shipping issues are rare but when they happen, they’re frustrating and time consuming. D-ship Guarantee removes the risk and the hassle for a small upfront cost, giving you peace of mind and priority support.

 

Can I add D-ship Guarantee after placing my order?

D-ship Guarantee must be added at checkout. Once an order is placed without it, coverage cannot be applied retroactively.

 

Will I need to provide proof for claims?

In some cases, yes. For example:

• Photos for damaged items
• Confirmation of missing items
• Basic details for stolen packages

We keep it straightforward just enough to process your claim quickly.

 

What makes D-ship Guarantee different?

 

• No carrier runaround
• Faster resolutions
• Real human support
• Simple, no-stress claims process

It’s designed to make shipping problems… not your problem.

 

Are there limits on claims?

D-ship Guarantee is designed to protect customers from the occasional shipping issue not to cover repeated or excessive claims.

To keep the service fair for everyone, we reserve the right to limit, deny, or cancel coverage for customers who submit multiple or repeated claims that appear excessive, suspicious, or inconsistent with normal shipping patterns.

If this happens, future orders may no longer be eligible for D-ship Guarantee coverage.

 

Still have questions?

Our support team is here to help. Reach out anytime and we’ll make sure you’re taken care of.